Customer Satisfaction Analysis
NPS Analysis by Location
Response Rate by Location
Net Promoter Score Breakdown
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| Responses | % | Responses | % | Responses | % | Responses | % | Responses | % | Responses | % | |
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| Responses | % | Responses | % | Responses | % | Responses | % | Responses | % | Responses | % | |
| Promoters |
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| Passives |
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| Detractors |
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Source-Based Visits Vs Responses Analysis
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| Visits | Responses | Response rate% | Visits | Responses | Response rate% | Visits | Responses | Response rate% | Visits | Responses | Response rate% | |
| QR |
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| Website |
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| Kiosk |
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| Visits | Responses | Response rate% | Visits | Responses | Response rate% | Visits | Responses | Response rate% | Visits | Responses | Response rate% | |
| QR |
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| Website |
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| Kiosk |
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| Visits | Responses | Response rate% | Visits | Responses | Response rate% | Visits | Responses | Response rate% | Visits | Responses | Response rate% | |
| QR |
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| Website |
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| Kiosk |
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NPS based on category
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| Score | Responses % | Score | Responses % | Score | Responses % | Score | Responses % | Score | Responses % | Score | Responses % | ||
| Parking | 0 |
0%
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0 | 0% | 0 | 0% | 0 | 0% | 0 | 0% | 0 | 0% | |
| Mall ambience | 0 | 0% | 0 | 0% | 0 | 0% | 0 | 0% | 0 | 0% | 0 | 0% | |
| Clenliness | 0 | 0% | 0 | 0% | 0 | 0% | 0 | 0% | 0 | 0% | 0 | 0% | |
| Score | Responses % | Score | Responses % | Score | Responses % | Score | Responses % | Score | Responses % | Score | Responses % | ||
| Parking | 0 |
0%
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0 | 0% | 0 | 0% | 0 | 0% | 0 | 0% | 0 | 0% | |
| Mall ambience | 0 | 0% | 0 | 0% | 0 | 0% | 0 | 0% | 0 | 0% | 0 | 0% | |
| Clenliness | 0 | 0% | 0 | 0% | 0 | 0% | 0 | 0% | 0 | 0% | 0 | 0% | |
Rating Distribution Insights
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| Responses | % | Responses | % | Responses | % | Responses | % | Responses | % | Responses | % | |
| 1 | 0 | |||||||||||
| 2 | ||||||||||||
| 3 | ||||||||||||
| 4 | 0 | |||||||||||
| 5 | 0 | |||||||||||
| 6 | 0 | |||||||||||
| 7 | 0 | |||||||||||
| 8 | 0 | |||||||||||
| 9 | 0 | |||||||||||
| 10 | 0 | |||||||||||
| Responses | % | Responses | % | Responses | % | Responses | % | Responses | % | Responses | % | |
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Loyalty Program Enroll Trends
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| Responses | % | Responses | % | Responses | % | Responses | % | Responses | % | Responses | % | |
| Enrolls | ||||||||||||
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| QR | ||||||||||||
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| Responses | % | Responses | % | Responses | % | Responses | % | Responses | % | Responses | % | |
| Enrolls |
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| Website |
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| QR |
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| Kiosk |
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Repeat Customer Feedback Patterns
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| Responses | % | Responses | % | Responses | % | Responses | % | Responses | % | Responses | % | |
| Single | 0 |
0%
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0 | 0% | 0 | 0% | 0 | 0% | 0 | 0% | 0 | 0% |
| 2-4 | 0 | 0% | 0 | 0% | 0 | 0% | 0 | 0% | 0 | 0% | 0 | 0% |
| 5-7 | 0 | 0% | 0 | 0% | 0 | 0% | 0 | 0% | 0 | 0% | 0 | 0% |
| 8-10 | 0 | 0% | 0 | 0% | 0 | 0% | 0 | 0% | 0 | 0% | 0 | 0% |
| >0 | 0 | 0% | 0 | 0% | 0 | 0% | 0 | 0% | 0 | 0% | 0 | 0% |
| Responses | % | Responses | % | Responses | % | Responses | % | Responses | % | Responses | % | |
| Single | 0 |
0%
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0 | 0% | 0 | 0% | 0 | 0% | 0 | 0% | 0 | 0% |
| 2-4 | 0 | 0% | 0 | 0% | 0 | 0% | 0 | 0% | 0 | 0% | 0 | 0% |
| 5-7 | 0 | 0% | 0 | 0% | 0 | 0% | 0 | 0% | 0 | 0% | 0 | 0% |
| 8-10 | 0 | 0% | 0 | 0% | 0 | 0% | 0 | 0% | 0 | 0% | 0 | 0% |
| >0 | 0 | 0% | 0 | 0% | 0 | 0% | 0 | 0% | 0 | 0% | 0 | 0% |