Escalation Settings
Configure how long a complaint waits at each level before it escalates, and who gets notified.
L1
Level 1 — First responder
Immediate assignment when a complaint is raised.
L2
Level 2
Escalates here if L1 does not act in time.
L3
Level 3
Escalates here if L2 does not act in time.
L4
Level 4
Escalates here if L3 does not act in time.
L5
Level 5
Escalates here if L4 does not act in time.
L6
Level 6 — Final escalation
Last level of escalation.