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Add Gts Sla

CONTRACTOR / SERVICE PROVIDER PERFORMANCE MONTHLY RATING FOR NON TECHNICAL CONTRACTS (HOUSEKEEPING)
Client/Site Name :					Format No.
Integrated Management System Revision :					ISO 9001 : 2015 ISO 14001 : 2015 ISO 45001 : 2018
CONTRACTOR / SERVICE PROVIDER
MONTHLY RATING
SCOPE OF WORK
CONTRACT PERIOD
EVALUATION DATE
Sl. No	Particulars	Mechanism of Measurement		Financial year -		Year		Max. Value
Sl. No	Particulars	Mechanism of Measurement		Month Performance		Month		Max. Value
				Actual Measure for the month of	Rating	Multiplication Factor	Achieved Value (C = A * B)
						(B)	(C)
1	Deployment of manpower as approved.	Meeting 100% deployment If the deployment is between 90% to 99% If the deployment is below 90%	rating 5 rating 3 rating 0
2	Percentage of complaints/problems attended as per SLA terms	No.of complaints attended as per SLA terms / total no. of complaints X 100*		Rating 0 : <80% Rating 3 : 80%<=95% Rating 5 : >=95%
3	Carrying out planned HK schedule maintenance as per norms specified in the contract.	Actual no. of times carried out as per HK schedule / total no. of times to be carried as per the planned scheduled X 100*		Rating 0 : <80% Rating 3 : 80%<=95% Rating 5 : >=95%
4	Equipment availability as per contract	Equipment availability above 98% Equipment availability below 98%	rating 5 rating 0	To input rating directly and to enclose relevant back up records.
5	Safety attire / uniform of the staff deployed	A. Always use safety attire with uniform B. Instances found without safety attire/uniform	rating 5 rating 0
6	Submission of checklists/reports	A. Submitted all checklists as per schedule B. Instances found where in checklists were not submitted	rating 5 rating 0
7	Contractor / Staff Discipline	A.Disciplined staff B.One to two instances of minor indisciplne found C. More than two instances of indiscipline found	rating 5 rating 3 rating 0
8	Training contract staff as per SLAs	Trainings conducted as per SLA terms.	rating 5
8	Training contract staff as per SLAs	Trainings not conducted as per SLA terms	rating 0
	Audit Rating To be updated after receiving consultants findings in subsequent month ie for the month of April, if report is received in July rating needs to be updated retrospectively)	A. 100% Compliance to all statutory regulations B. 80% compliance to material/critical statutory regulations C. Less than 80% compliance to statutory regulations	rating 5 rating 3 rating 0
	Total
	Overall Rating
	Evaluated by			Representatives
				STP PM staff			Service Provider

	*Ratingcriteria
	Percentage	Standard	Rating
	0% to 40%	Not acceptable	0
	41% to 60%	Poor	1	Name :			Name :
	61% to 70%	Fair	2	Name :			Name :
	71% to 80%	Good	3	Designation:			Designation:
	81% to 90%	Very Good	4	Designation:			Designation:
	91% to 100%	Excellent	5	Date :			Date :
Note: When the overall rating is '3' or below, the supplier is asked to improve his performance. If the rating in the next two consecutive assessments does not show any improvement - issue a warning letter. Subsequently, if the rating doesn't improve then respective user department HOD along with Procurement would decide for retaining the said supplier subject to: a. the prevailing market conditions b. criticality of components c. Past experience with the supplier d. Availability of alternatives.
Approved by FH:			Issued by MR :				Rev. No. R0
Signature:			Signature:				Pg. No.
Date:			Date:

GtsSla Details

CONTRACTOR / SERVICE PROVIDER PERFORMANCE MONTHLY RATING FOR NON TECHNICAL CONTRACTS (HOUSEKEEPING)
Client/Site Name :		Floor Cleaning			Format No.		Floor Cleaning
Integrated Management System Revision :			Floor Cleaning		ISO 9001 : 2015 ISO 14001 : 2015 ISO 45001 : 2018
CONTRACTOR / SERVICE PROVIDER					Floor Cleaning
MONTHLY RATING					Floor Cleaning
SCOPE OF WORK					Floor Cleaning
CONTRACT PERIOD					Floor Cleaning
EVALUATION DATE					Floor Cleaning
Sl. No	Particulars	Mechanism of Measurement		Financial year -		Floor Cleaning		Max. Value
Sl. No	Particulars	Mechanism of Measurement		Month Performance		Floor Cleaning		Max. Value
				Actual Measure for the month of	Rating	Multiplication Factor	Achieved Value (C = A * B)
						(B)	Achieved Value (C)
1	Deployment of manpower as approved.	Meeting 100% deployment If the deployment is between 90% to 99% If the deployment is below 90%	rating 5 rating 3 rating 0		Floor Cleaning	Floor Cleaning	Floor Cleaning	Floor Cleaning
2	Percentage of complaints/problems attended as per SLA terms	No.of complaints attended as per SLA terms / total no. of complaints X 100*		Rating 0 : <80% Rating 3 : 80%<=95% Rating 5 : >=95%	Floor Cleaning	Floor Cleaning	Floor Cleaning	Floor Cleaning
3	Carrying out planned HK schedule maintenance as per norms specified in the contract.	Actual no. of times carried out as per HK schedule / total no. of times to be carried as per the planned scheduled X 100*		Rating 0 : <80% Rating 3 : 80%<=95% Rating 5 : >=95%	Floor Cleaning	Floor Cleaning	Floor Cleaning	Floor Cleaning
4	Equipment availability as per contract	Equipment availability above 98% Equipment availability below 98%	rating 5 rating 0	To input rating directly and to enclose relevant back up records.	Floor Cleaning	Floor Cleaning	Floor Cleaning	Floor Cleaning
5	Safety attire / uniform of the staff deployed	A. Always use safety attire with uniform B. Instances found without safety attire/uniform	rating 5 rating 0		Floor Cleaning	Floor Cleaning	Floor Cleaning	Floor Cleaning
6	Submission of checklists/reports	A. Submitted all checklists as per schedule B. Instances found where in checklists were not submitted	rating 5 rating 0		Floor Cleaning	Floor Cleaning	Floor Cleaning	Floor Cleaning
7	Contractor / Staff Discipline	A.Disciplined staff B.One to two instances of minor indisciplne found C. More than two instances of indiscipline found	rating 5 rating 3 rating 0		Floor Cleaning	Floor Cleaning	Floor Cleaning	Floor Cleaning
8	Training contract staff as per SLAs	Trainings conducted as per SLA terms.	rating 5		Floor Cleaning	Floor Cleaning	Floor Cleaning	Floor Cleaning
8	Training contract staff as per SLAs	Trainings not conducted as per SLA terms	rating 0
	Audit Rating To be updated after receiving consultants findings in subsequent month ie for the month of April, if report is received in July rating needs to be updated retrospectively)	A. 100% Compliance to all statutory regulations B. 80% compliance to material/critical statutory regulations C. Less than 80% compliance to statutory regulations	rating 5 rating 3 rating 0		Floor Cleaning	Floor Cleaning	Floor Cleaning	Floor Cleaning
	Total				Floor Cleaning	Floor Cleaning	Floor Cleaning	Floor Cleaning
	Overall Rating			Floor Cleaning
	Evaluated by	Floor Cleaning		Representatives			Floor Cleaning
				STP PM staff			Service Provider
				Floor Cleaning			Floor Cleaning
	*Rating criteria
	Percentage	Standard	Rating
	0% to 40%	Not acceptable	0
	41% to 60%	Poor	1	Name :	Floor Cleaning		Name :	Floor Cleaning
	61% to 70%	Fair	2	Name :	Floor Cleaning		Name :	Floor Cleaning
	71% to 80%	Good	3	Designation:	Floor Cleaning		Designation:	Floor Cleaning
	81% to 90%	Very Good	4	Designation:	Floor Cleaning		Designation:	Floor Cleaning
	91% to 100%	Excellent	5	Date :	Floor Cleaning		Date :	Floor Cleaning
Note: When the overall rating is '3' or below, the supplier is asked to improve his performance. If the rating in the next two consecutive assessments does not show any improvement - issue a warning letter. Subsequently, if the rating doesn't improve then respective user department HOD along with Procurement would decide for retaining the said supplier subject to: a. the prevailing market conditions b. criticality of components c. Past experience with the supplier d. Availability of alternatives.
Approved by FH:		Floor Cleaning	Issued by MR :		Floor Cleaning		Rev. No. R0	Floor Cleaning
Signature:		Floor Cleaning	Signature:		Floor Cleaning		Pg. No.	Floor Cleaning
Date:		Floor Cleaning	Date:		Floor Cleaning

Edit Gts Sla

CONTRACTOR / SERVICE PROVIDER PERFORMANCE MONTHLY RATING FOR NON TECHNICAL CONTRACTS (HOUSEKEEPING)
Client/Site Name :					Format No.
Integrated Management System Revision :					ISO 9001 : 2015 ISO 14001 : 2015 ISO 45001 : 2018
CONTRACTOR / SERVICE PROVIDER
MONTHLY RATING
SCOPE OF WORK
CONTRACT PERIOD
EVALUATION DATE
Sl. No	Particulars	Mechanism of Measurement		Financial year -		Year		Max. Value
Sl. No	Particulars	Mechanism of Measurement		Month Performance		Month		Max. Value
				Actual Measure for the month of	Rating	Multiplication Factor	Achieved Value (C = A * B)
						(B)	(C)
1	Deployment of manpower as approved.	Meeting 100% deployment If the deployment is between 90% to 99% If the deployment is below 90%	rating 5 rating 3 rating 0
2	Percentage of complaints/problems attended as per SLA terms	No.of complaints attended as per SLA terms / total no. of complaints X 100*		Rating 0 : <80% Rating 3 : 80%<=95% Rating 5 : >=95%
3	Carrying out planned HK schedule maintenance as per norms specified in the contract.	Actual no. of times carried out as per HK schedule / total no. of times to be carried as per the planned scheduled X 100*		Rating 0 : <80% Rating 3 : 80%<=95% Rating 5 : >=95%
4	Equipment availability as per contract	Equipment availability above 98% Equipment availability below 98%	rating 5 rating 0	To input rating directly and to enclose relevant back up records.
5	Safety attire / uniform of the staff deployed	A. Always use safety attire with uniform B. Instances found without safety attire/uniform	rating 5 rating 0
6	Submission of checklists/reports	A. Submitted all checklists as per schedule B. Instances found where in checklists were not submitted	rating 5 rating 0
7	Contractor / Staff Discipline	A.Disciplined staff B.One to two instances of minor indisciplne found C. More than two instances of indiscipline found	rating 5 rating 3 rating 0
8	Training contract staff as per SLAs	Trainings conducted as per SLA terms.	rating 5
8	Training contract staff as per SLAs	Trainings not conducted as per SLA terms	rating 0
	Audit Rating To be updated after receiving consultants findings in subsequent month ie for the month of April, if report is received in July rating needs to be updated retrospectively)	A. 100% Compliance to all statutory regulations B. 80% compliance to material/critical statutory regulations C. Less than 80% compliance to statutory regulations	rating 5 rating 3 rating 0
	Total
	Overall Rating
	Evaluated by			Representatives
				STP PM staff			Service Provider

	*Rating criteria
	Percentage	Standard	Rating
	0% to 40%	Not acceptable	0
	41% to 60%	Poor	1	Name :			Name :
	61% to 70%	Fair	2	Name :			Name :
	71% to 80%	Good	3	Designation:			Designation:
	81% to 90%	Very Good	4	Designation:			Designation:
	91% to 100%	Excellent	5	Date :			Date :
Note: When the overall rating is '3' or below, the supplier is asked to improve his performance. If the rating in the next two consecutive assessments does not show any improvement - issue a warning letter. Subsequently, if the rating doesn't improve then respective user department HOD along with Procurement would decide for retaining the said supplier subject to: a. the prevailing market conditions b. criticality of components c. Past experience with the supplier d. Availability of alternatives.
Approved by FH:			Issued by MR :				Rev. No. R0
Signature:			Signature:				Pg. No.
Date:			Date:

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