NoticeDear Patron
Owing to recent releases, you might experience short lapses in the platform between 11pm to 2am today. However please be assured that it will resume in a couple of minutes and you don't need to raise any tickets for the same.
|
Client/Site Name : | Floor Cleaning | Format No. | Floor Cleaning | |||||
---|---|---|---|---|---|---|---|---|
Integrated Management System Revision : | Floor Cleaning | ISO 9001 : 2015 ISO 14001 : 2015 ISO 45001 : 2018 |
||||||
CONTRACTOR / SERVICE PROVIDER PERFORMANCE MONTHLY RATING FOR NON TECHNICAL CONTRACTS (HOUSEKEEPING) | ||||||||
CONTRACTOR / SERVICE PROVIDER | Floor Cleaning | |||||||
MONTHLY RATING | Floor Cleaning | |||||||
SCOPE OF WORK | Floor Cleaning | |||||||
CONTRACT PERIOD | Floor Cleaning | |||||||
EVALUATION DATE | Floor Cleaning | |||||||
Sl. No | Particulars | Mechanism of Measurement | Financial year - | Floor Cleaning | Max. Value |
|||
Month Performance | Floor Cleaning | |||||||
Actual Measure for the month of |
Rating | Multiplication Factor |
Achieved Value (C = A * B) |
|||||
(B) | Achieved Value (C) |
|||||||
1 | Deployment of manpower as approved. | Meeting 100% deployment If the deployment is between 90% to 99% If the deployment is below 90% |
rating 5 rating 3 rating 0 |
Floor Cleaning | Floor Cleaning | Floor Cleaning | Floor Cleaning | |
2 | Percentage of complaints/problems attended as per SLA terms |
No.of complaints attended as per SLA terms / total no. of complaints X 100* |
Rating 0 : <80% Rating 3 : 80%<=95% Rating 5 : >=95% |
Floor Cleaning | Floor Cleaning | Floor Cleaning | Floor Cleaning | |
3 | Carrying out planned HK schedule maintenance as per norms specified in the contract. |
Actual no. of times carried out as per HK schedule / total no. of times to be carried as per the planned scheduled X 100* |
Rating 0 : <80% Rating 3 : 80%<=95% Rating 5 : >=95% |
Floor Cleaning | Floor Cleaning | Floor Cleaning | Floor Cleaning | |
4 | Equipment availability as per contract | Equipment availability above 98% Equipment availability below 98% |
rating 5 rating 0 |
To input rating directly and to enclose relevant back up records. |
Floor Cleaning | Floor Cleaning | Floor Cleaning | Floor Cleaning |
5 | Safety attire / uniform of the staff deployed | A. Always use safety attire with uniform B. Instances found without safety attire/uniform |
rating 5 rating 0 |
Floor Cleaning | Floor Cleaning | Floor Cleaning | Floor Cleaning | |
6 | Submission of checklists/reports | A. Submitted all checklists as per schedule B. Instances found where in checklists were not submitted |
rating 5 rating 0 |
Floor Cleaning | Floor Cleaning | Floor Cleaning | Floor Cleaning | |
7 | Contractor / Staff Discipline | A.Disciplined staff B.One to two instances of minor indisciplne found C. More than two instances of indiscipline found |
rating 5 rating 3 rating 0 |
Floor Cleaning | Floor Cleaning | Floor Cleaning | Floor Cleaning | |
8 | Training contract staff as per SLAs | Trainings conducted as per SLA terms. | rating 5 | Floor Cleaning | Floor Cleaning | Floor Cleaning | Floor Cleaning | |
Trainings not conducted as per SLA terms | rating 0 | |||||||
Audit Rating To be updated after receiving consultants findings in subsequent month ie for the month of April, if report is received in July rating needs to be updated retrospectively) |
A. 100% Compliance to all statutory regulations B. 80% compliance to material/critical statutory regulations C. Less than 80% compliance to statutory regulations |
rating 5 rating 3 rating 0 |
Floor Cleaning | Floor Cleaning | Floor Cleaning | Floor Cleaning | ||
Total | Floor Cleaning | Floor Cleaning | Floor Cleaning | Floor Cleaning | ||||
Overall Rating | Floor Cleaning | |||||||
Evaluated by | Floor Cleaning | Representatives | Floor Cleaning | |||||
STP PM staff | Service Provider | |||||||
Floor Cleaning | Floor Cleaning | |||||||
*Rating criteria | ||||||||
Percentage | Standard | Rating | ||||||
0% to 40% | Not acceptable | 0 | ||||||
41% to 60% | Poor | 1 | Name : | Floor Cleaning | Name : | Floor Cleaning | ||
61% to 70% | Fair | 2 | ||||||
71% to 80% | Good | 3 | Designation: | Floor Cleaning | Designation: | Floor Cleaning | ||
81% to 90% | Very Good | 4 | ||||||
91% to 100% | Excellent | 5 | Date : | Floor Cleaning | Date : | Floor Cleaning | ||
Note: When the overall rating is '3' or below, the supplier is asked to improve his performance. If the rating in the next two consecutive assessments does not show any improvement - issue a warning letter. Subsequently, if the rating doesn't improve then respective user department HOD along with Procurement would decide for retaining the said supplier subject to: a. the prevailing market conditions b. criticality of components c. Past experience with the supplier d. Availability of alternatives. |
||||||||
Approved by FH: | Floor Cleaning | Issued by MR : | Floor Cleaning | Rev. No. R0 | Floor Cleaning | |||
Signature: | Floor Cleaning | Signature: | Floor Cleaning | Pg. No. | Floor Cleaning | |||
Date: | Floor Cleaning | Date: | Floor Cleaning |