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M&E Services - Performance Scorecard
Sl. No.	Scoring Parameters	Rating ( 0-5 )	Score	Comments
	Briefing / Debriefing & Grooming
1	Briefing to start at the scheduled time every day, before the start of the shift.	Floor Cleaning	Floor Cleaning	Floor Cleaning
2	Staff are dispersed with in 15 minutes from the start of the briefing and present in the deployed location in the next 10minutes	Floor Cleaning		Floor Cleaning
3	All the staff uniforms are clean and free from bad body odor	Floor Cleaning		Floor Cleaning
4	All boys are shaved neatly and hair trimmed short	Floor Cleaning		Floor Cleaning
5	Debriefing starts at the scheduled end of the shift.	Floor Cleaning		Floor Cleaning
6	Debriefing ends with in 15 minutes from the start time and the staff leaves the site with in 15 min from the dispersing time.	Floor Cleaning		Floor Cleaning
7	During the debriefing of morning shift, second shift deployed manpower are present in their deployed locations and proper handing over and taking over during each shift.	Floor Cleaning		Floor Cleaning
8	No staff stays back after the shift with out approval from BE	Floor Cleaning		Floor Cleaning
	Briefing / Debriefing & Grooming
9	All the staff deployment is done according to the FE's instruction's/Agreed	Floor Cleaning	Floor Cleaning	Floor Cleaning
10	All the staff are present in their deployed location through out the shift/Leaving their specified break timings	Floor Cleaning	Floor Cleaning	Floor Cleaning
	Day to day Operations and work methods
11	Managing HT system and DG's	Floor Cleaning	Floor Cleaning	Floor Cleaning
12	Managing LT electrical system , HVAC system, FAS System	Floor Cleaning		Floor Cleaning
13	All the Tools Tackles, Instruments must be cleaned & kept at proper place..	Floor Cleaning		Floor Cleaning
14	Management of critical Area like DG, Chillers etc	Floor Cleaning		Floor Cleaning
15	All the door & door closures & floor springs are checked for its proper functioning.	Floor Cleaning		Floor Cleaning
16	All rest rooms water tap,Urinal sensors ,cystrens ,Hellfaucet Gun & Tissue paper Holder are checked regularly for its functioning.	Floor Cleaning		Floor Cleaning
17	PPE is used at all times.	Floor Cleaning		Floor Cleaning
18	All parameters are recorded in the respective log books.Any abnormality is Escalated to FE.	Floor Cleaning		Floor Cleaning
19	Weekly PM schedule as planned must be followed, recorded & filed in the respective files.	Floor Cleaning		Floor Cleaning
20	All the light fixtures in all levels must be checked & any abnormality must be rectified & recorded.	Floor Cleaning		Floor Cleaning
21	Monitering of 52 week PM schedule.	Floor Cleaning		Floor Cleaning
22	The turn around time for any complaint related issue to be not more than 10 mins.	Floor Cleaning		Floor Cleaning
23	M&E Material should not be found loosely left out , to be well placed in assigned location.	Floor Cleaning		Floor Cleaning
24	Any damages during operations, to be intimated to FE with in 5 minutes of the incident occurred/observed, and the same is recorded & documented.	Floor Cleaning		Floor Cleaning
25	All the areas to be checked with respect to the frequency mentioned in the respective check list.	Floor Cleaning		Floor Cleaning
	Documentation
26	All check lists, log books and registers to be maintained as per the schedule-Shift wise deployment sheets, attendance register, briefing check list, Daily walk around check list, Daily Snag list, Shift wise log registers, Machinery log & status registers, Floor wise check list, Rest room check list,Grooming check list, Incident report register, daily consumption registers, DC's Files, Monthly consumption reports, consumables Inventory registers, Material Inventory register, Staff database, Weekly PM schedule status reports, Hire right status, New hires training certificates and any new ones as and when initiated, in the specified format.	Floor Cleaning	Floor Cleaning	Floor Cleaning
27	All files maintained to be named and stored, any documents to be shredded only with BE's approval, documented.	Floor Cleaning	Floor Cleaning	Floor Cleaning
	Machinery
28	All the machineries to be in working condition- Down time not to be more than 24hrs.	Floor Cleaning	Floor Cleaning	Floor Cleaning
29	To provide 24 hour 365 days per year mechanical and engineering services to ensure there is no detrimental effect to the critical equipments which arecore business to Sohini Tech park.In addition to provide a comfortable and enjoyable work environment.	Floor Cleaning		Floor Cleaning
30	The turn around time for any complaint related to critical equipment machinery should be accorded highest priority.	Floor Cleaning		Floor Cleaning
31	Critical equipment services continuity should not be interrupted at any point of time.	Floor Cleaning		Floor Cleaning
32	Inventory should be readily accessible for all the Critical equipment services	Floor Cleaning		Floor Cleaning
33	No unplanned / Un authorized down time for critical equipment.	Floor Cleaning		Floor Cleaning
34	List of critical spares to be held in stock according to Mfgrs recommendations must held in stock..	Floor Cleaning		Floor Cleaning
35	All the critical equipment should be tested for itds proper functioning & record its performance as per OEM recommendations. Making available of these records.	Floor Cleaning		Floor Cleaning
	Management Responsiveness
36	Any query or escalations to be responded with in 8hrs.	Floor Cleaning	Floor Cleaning	Floor Cleaning
	Invoices
37	All invoices are submitted by 2nd of every month, with corrected details and required supporting documents	Floor Cleaning	Floor Cleaning	Floor Cleaning
38	Invoice Accuracy	Floor Cleaning	Floor Cleaning	Floor Cleaning
	Honesty, Integrity and Material Damages
39	For any morality related issue, investigation report to be submitted with in 48hrs of the incident	Floor Cleaning	Floor Cleaning	Floor Cleaning
40	Number of damages	Floor Cleaning	Floor Cleaning	Floor Cleaning
	Training & Innovation
41	Regular training to each staff will be scheduled, followed and the training attendance documents submitted to FE.	Floor Cleaning	Floor Cleaning	Floor Cleaning
42	Half yearly training schedule to be provided for all the staff at least one month in advance to the period.	Floor Cleaning		Floor Cleaning
43	At least 1 Cost Saving initiatives are suggested per month	Floor Cleaning		Floor Cleaning
44	Proper handover by Supervisor, Technicians and Engineers to be Done accordingly.	Floor Cleaning	Floor Cleaning	Floor Cleaning
	Total Score		Floor Cleaning
Note: 1.Any incident of theft, where the staff is proven guilty, the material involved or the cost of the material will be charged to the vendor company. 2.Cost of any damages caused by the vendor staff, which are proven to be caused by negligence and supported by Video footage / staff confession / or in the presence of CBRE team will be charged to the vendor
Signatories:
Floor Cleaning		Floor Cleaning
PM, BM, Procurement manager		Vendor Representative

Rating Legend
5	Excellent
4	Very Good
3	Good
2	Average
1	Poor
0	Unacceptable

CONTRACTOR / SERVICE PROVIDER PERFORMANCE MONTHLY RATING FOR NON TECHNICAL CONTRACTS (HOUSEKEEPING)
Client/Site Name :		Floor Cleaning			Format No.		Floor Cleaning
Integrated Management System Revision :			Floor Cleaning		ISO 9001 : 2015 ISO 14001 : 2015 ISO 45001 : 2018
CONTRACTOR / SERVICE PROVIDER					Floor Cleaning
MONTHLY RATING					Floor Cleaning
SCOPE OF WORK					Floor Cleaning
CONTRACT PERIOD					Floor Cleaning
EVALUATION DATE					Floor Cleaning
Sl. No	Particulars	Mechanism of Measurement		Financial year -		Floor Cleaning		Max. Value
Sl. No	Particulars	Mechanism of Measurement		Month Performance		Floor Cleaning		Max. Value
				Actual Measure for the month of	Rating	Multiplication Factor	Achieved Value (C = A * B)
						(B)	Achieved Value (C)
1	Deployment of manpower as approved.	Meeting 100% deployment If the deployment is between 90% to 99% If the deployment is below 90%	rating 5 rating 3 rating 0		Floor Cleaning	Floor Cleaning	Floor Cleaning	Floor Cleaning
2	Percentage of complaints/problems attended as per SLA terms	No.of complaints attended as per SLA terms / total no. of complaints X 100*		Rating 0 : <80% Rating 3 : 80%<=95% Rating 5 : >=95%	Floor Cleaning	Floor Cleaning	Floor Cleaning	Floor Cleaning
3	Carrying out planned HK schedule maintenance as per norms specified in the contract.	Actual no. of times carried out as per HK schedule / total no. of times to be carried as per the planned scheduled X 100*		Rating 0 : <80% Rating 3 : 80%<=95% Rating 5 : >=95%	Floor Cleaning	Floor Cleaning	Floor Cleaning	Floor Cleaning
4	Equipment availability as per contract	Equipment availability above 98% Equipment availability below 98%	rating 5 rating 0	To input rating directly and to enclose relevant back up records.	Floor Cleaning	Floor Cleaning	Floor Cleaning	Floor Cleaning
5	Safety attire / uniform of the staff deployed	A. Always use safety attire with uniform B. Instances found without safety attire/uniform	rating 5 rating 0		Floor Cleaning	Floor Cleaning	Floor Cleaning	Floor Cleaning
6	Submission of checklists/reports	A. Submitted all checklists as per schedule B. Instances found where in checklists were not submitted	rating 5 rating 0		Floor Cleaning	Floor Cleaning	Floor Cleaning	Floor Cleaning
7	Contractor / Staff Discipline	A.Disciplined staff B.One to two instances of minor indisciplne found C. More than two instances of indiscipline found	rating 5 rating 3 rating 0		Floor Cleaning	Floor Cleaning	Floor Cleaning	Floor Cleaning
8	Training contract staff as per SLAs	Trainings conducted as per SLA terms.	rating 5		Floor Cleaning	Floor Cleaning	Floor Cleaning	Floor Cleaning
8	Training contract staff as per SLAs	Trainings not conducted as per SLA terms	rating 0
	Audit Rating To be updated after receiving consultants findings in subsequent month ie for the month of April, if report is received in July rating needs to be updated retrospectively)	A. 100% Compliance to all statutory regulations B. 80% compliance to material/critical statutory regulations C. Less than 80% compliance to statutory regulations	rating 5 rating 3 rating 0		Floor Cleaning	Floor Cleaning	Floor Cleaning	Floor Cleaning
	Total				Floor Cleaning	Floor Cleaning	Floor Cleaning	Floor Cleaning
	Overall Rating			Floor Cleaning
	Evaluated by	Floor Cleaning		Representatives			Floor Cleaning
				STP PM staff			Service Provider
				Floor Cleaning			Floor Cleaning
	*Rating criteria
	Percentage	Standard	Rating
	0% to 40%	Not acceptable	0
	41% to 60%	Poor	1	Name :	Floor Cleaning		Name :	Floor Cleaning
	61% to 70%	Fair	2	Name :	Floor Cleaning		Name :	Floor Cleaning
	71% to 80%	Good	3	Designation:	Floor Cleaning		Designation:	Floor Cleaning
	81% to 90%	Very Good	4	Designation:	Floor Cleaning		Designation:	Floor Cleaning
	91% to 100%	Excellent	5	Date :	Floor Cleaning		Date :	Floor Cleaning
Note: When the overall rating is '3' or below, the supplier is asked to improve his performance. If the rating in the next two consecutive assessments does not show any improvement - issue a warning letter. Subsequently, if the rating doesn't improve then respective user department HOD along with Procurement would decide for retaining the said supplier subject to: a. the prevailing market conditions b. criticality of components c. Past experience with the supplier d. Availability of alternatives.
Approved by FH:		Floor Cleaning	Issued by MR :		Floor Cleaning		Rev. No. R0	Floor Cleaning
Signature:		Floor Cleaning	Signature:		Floor Cleaning		Pg. No.	Floor Cleaning
Date:		Floor Cleaning	Date:		Floor Cleaning

SECURITY SLA TRACKER
Security & Fire Services			Year1003		Month1003
1	Incident	Incident Free Environment	Incident at site due to security lapse not more than 2 times	1003	Floor Cleaning	Floor Cleaning
2	Fire fighting	Fire Fighting Preparedness	Not found trained.Allowed one incident per month	1003	Floor Cleaning	Floor Cleaning
3	Fire fighting Equipment	Report of absence/ Malfunction of fire fighting equipment	Report (Written) to PM team for rectifications.	1003	Floor Cleaning	Floor Cleaning
4	Fire equpment handling	Basic requirement for handling fire fighting equipment.	Failure at Every incident	1003	Floor Cleaning	Floor Cleaning
5	Emergency Response	Emergency situations awareness and ability of timely response.	Every incident will be counted	1003	Floor Cleaning	Floor Cleaning
6	Safety	Fire safety guidelines not followed	Every incident will be counted	1003	Floor Cleaning	Floor Cleaning
7	Theft	Theft of property	Due to lack of dereliction of security staff	1003	Floor Cleaning	Floor Cleaning
8	Visitor Management	Management of Visitors, parking and boom barrier gates	More than two incidents in month where process not followed	1003	Floor Cleaning	Floor Cleaning
9	Elevator Intercom Management	Recording and Handling of elevator intercom	More than one incident in a month or process not followed	1003	Floor Cleaning	Floor Cleaning
10	Staff availability	Deficiency from agreed minimum manpower - 95%	More than two incidents' in a month shall be considered, subjected to pre intemation required for NON SEZ guards deployment once in a month is allowed	1003	Floor Cleaning	Floor Cleaning
11	Etiquette & Politeness	Etiquette by staff and Politeness	More than one incident in a month	1003	Floor Cleaning	Floor Cleaning
12	Grooming	Grooming	Not groomed more than two incident in a month	1003	Floor Cleaning	Floor Cleaning
13	Document maintenance	Maintain the records correctly	Not more than two incident in a month	1003	Floor Cleaning	Floor Cleaning
14	Integrity and Decepline	Guards must follow highest integrity level and deceplain at all times	Not allowed single time	1003	Floor Cleaning	Floor Cleaning
15	Training schedules	Training schedules must followed by the agency with prior information to the client through mail and followed by training report	Deviation Not more than two times in Quarter	1003	Floor Cleaning	Floor Cleaning
16	Parking Management	Parking management should be followed as per the occupant allotment	No Deviations	1003	Floor Cleaning	Floor Cleaning
17	Guard Specification	Must be 10th Passed with 5.6' with 1 year minimum experience in relevant zone	No Deviations	1003	Floor Cleaning	Floor Cleaning
18	CCTV Monitoring	Monitoring to be close and report the incident in the event of record failure report client and vendor	No Deviations	1003	Floor Cleaning	Floor Cleaning
19	Security inventory Management	Security Material inventory to be maintained and report on weekly basis	No Deviations	1003	Floor Cleaning	Floor Cleaning
20	Customer Feed back	Monthly feed back on security	Customer Feedback > 85%	1003	Floor Cleaning	Floor Cleaning
			Sub Total	1003	Floor Cleaning	Floor Cleaning
Person each time found deployment should not be consider for attendance.
Notes: 1. 5S Implemention to be implementated on are before 25.02.2022 2. Mobile to be restricated for gurds 3. Common area Work has to be your uder 4. Digital Trainings to be implement 5. Returnable gate Pass update in Smartcheck 6. Fire Safety Audit Updated Status 7. Mock Drill Schedule date 8. Atlas pending Work to be done 9. Staire case - B Safety Net Inspection 10. Petrolling reister unable to maintaining 11. Required Singages to be review 12. Hydrant system to be check weekly once 13. Pump Room Inspection registar
1	Performance measurement would be carried out on monthly.
2	Daily reports , Incident reprot, VIP and Client visits must be recoreded in coordination with IPC
3	The penalty imposed / incentive awarded would be based on performance measurement rating obtained.
4	The performance would be measure by the Sohini tech park or their representative along with the operations team
5	Vendor performance shall be measured by Sohini Tech Park or their representatives. If the service providers not secured 75% for 2 back to back months warning letter will be issued
6	Penalty / incentive slabs would be as follows:
	Scoring	Deduction
	50-46	No deduction
	45-41	5% deduction in management fee
	40-31	10% deduction in management fee